Jabra Headset Answer Button Not Working [Explained]

The Jabra headsets are a great option for good-quality earphones and headsets. The headset acts as a perfect addition to your device. But in many cases the buttons of the headset get faulty.

So, what to do when your Jabra headset answer button not working? Do not get stressed. We have all the answers to your questions in the following article.

Jabra headset answer button not working? What to do?

The Headset might get disturbed if damaged externally. So, if you find that the answering button isn’t working, you’ll have to check it. Firstly you’ll have to perform a restart of the device. If it still doesn’t work, you’ll have to open up your headset.

So, in the following article as mentioned, we will go over the reasons and common procedures for fixing the answering button.

Reasons for the Answering Button Not Working

The Jabra headset is a reputable and well-established brand of audio devices. Their headsets are no exception to this rule. The headsets are long-lasting and provide excellent sound quality. 

Source: rtings.com

However, like many other gadgets, it is susceptible to malfunctioning from time to time.

There are times when the answering button does not work. From one instance to the next, the rationale can be rather diverse. 

You might be wondering:

Why is my Jabra headset not working?

These Jabra headset problems are also common on other brand products like the KZ IEMs. However, the following are the most frequently encountered.

Connection Problem

The primary and most typical cause of a malfunctioning answering button is a lack of connectivity on the network. Whether the headset is connected through the cable or over Bluetooth, if the connection is bad, the headset will not function. 

Maybe that’s the reason for your Jabra headset not working.

When using a wired connection, if the jack is not correctly inserted, the connection will not function. As a result, there is sound leaking and, more importantly, the buttons do not function properly. As a result, the answering button is not functional.

In the case of a Bluetooth connection, a lack of charge or interference in the connection can result in the same problems with the headset as described above. This is a common problem for headphones such as Corsair Void Pro Headset.

External Impact

In many situations, the buttons on the headset have been dislocated as a result of external impacts. It is in such instances that the misplaced buttons do not function as they should. And do not function properly.

Any button, including the answering button, the volume buttons, and the power button, can be dislocated. This includes the power button. It is possible that they will not be able to receive or send signals to the device. 

As a result, it is recommended to avoid significant bumps. So that the buttons aren’t harmed in any way.

With Jabra headsets, you don’t have to worry about breaking your headphones with loud music.

Wiring Issues

A common occurrence is that the wiring connections within the device become loose as a result of external shocks or forces. It is possible that it will become detached from the mainframe in this manner. Alternatively, the soldered sections of the wiring may fall loose.

In these types of situations, the only option is to disassemble the headset and reassemble them. This is an issue often seen on the mics used for drums or cajon.

Hence, make sure to choose the top mic for your cajon.

So, now that we’ve covered the many reasons for the answering button not working, we can move on to the next step. We can go over the answers to these problems in more detail.

Source: rtings.com

Solutions for the Faulty Answer Button

All of the concerns with the answering button may be resolved with relative ease. The techniques outlined below will provide you with the solutions. The quickest and most convenient methods of repairing any of the buttons on your headset are here. 

The Jabra headsets provide excellent customer service. Furthermore, the repairability of these devices is fairly good as a result of this. So, let’s have a look at how to make your Jabra headset’s answer button function properly. 

But first, a quick word on the subject. We would like to inform you that you will be required to use specific tools in order to complete this assignment. We’ve listed the tools you’ll need below.

Now we can start the procedures.

Ensuring Proper Connection

The most reliable method of resolving this problem is to correctly connect the wired jacks. Not wiring correctly might be the reason for the Jabra headset not connecting to the PC.

Likewise, when it comes to wired connections, the most important thing to remember is that the wired connection must be correctly attached. This is also true for any connection problems of Audio Technica ATH-ANC7b headphones.

In the event of connecting Jabra headset wireless, or Bluetooth connections, on the other hand, we may quickly correct the problem. Interruptions in the wavelength signal could be the most serious problem. 

Alternatively, it could be a problem with the charge. Either we could charge the headset or we could try to repair the connection. This solution can also be used in the case of Moondrop headphones as well.

In order to accomplish this, we must eliminate any further constraints placed on the devices’ connection. As a result, removing the gadgets from any packaging or other constraints will aid in their operation.

Fitting the Buttons Properly

In order to resolve this issue, we must first determine whether or not the buttons are moved. If this is the case, we must first determine whether they can be correctly fitted to the headset without having to open the device.

If the buttons cannot be installed without opening the device, we will have to open the device to complete the installation. 

For the purpose of opening the headset, we’ll need to use a size 5 Phillips head screwdriver to remove the two screws on either side of the headset.

We’ll then have to open up the hearing muff to see if the buttons can be fitted correctly before closing it up again. 

Most of the time, in these situations, the buttons are not too far out of their sockets and can be pushed back into place with the help of some wire pickers.

Source: jabra.com

And that is how we will be able to correctly fit the buttons onto the headset.

A handy screwdriver set can always make your job easier. So try out these electronic screwdriver sets that we recommend:

Don’t let your workflow decline. Grab your own set today!


Rewiring your headset can be a little tough compared to the previous solution in this article. In order to do this, you must take apart your headset first. And to do that you’ll have to use the screwdriver as mentioned before.

After repeating the taking apart procedures you’ll notice the motherboard and wirings. Take a close look at the wirings. If they are not connected properly you’ll have to connect them manually.

You’ll have to solder the wirings together if they are detached completely with a soldering iron. If not you can easily use a pair of needle-nosed pliers to twist them together. Or insert them together. 


How to make my PC recognize my Headset?

If your computer doesn’t recognize your headset, Windows provides a built-in Playing Audio troubleshooter. And then you can go to settings to confirm it. You will have to choose the headphone icon. Then it will make your computer recognize your Headset.

How do you repair a headphone microphone that doesn’t work?

Allow access to the microphone on your headset or designate your microphone device as the default. Then you can use the settings to see the issue with the device. Then just follow standard procedures to connect the microphone to the device. If the problem still remains, contact a professional.

How to use an earphone jack on an iPhone?

Use a dongle that is thunderbolt port compatible. As in the new iPhones, they have removed the earphone jack. To be more precise any iPhone after the iPhone 6 requires an external thunderbolt port compatible dongle. 

Besides this, you can always use a Bluetooth connector to aid the Jabra headset bluetooth feature.


It is our sincere wish that this article helped you resolve your problems. Follow the steps in this article and you will know why the Jabra headset answer button not working. We sincerely hope that you found our advice to be quite useful.

Best wishes till we can arrange our meeting!

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